Once Human New Version Is Live! Starfire Festival Rewards Are Here!

Dear Metas, If you encounter any issueswhile playing, please contact us using the following methods: PC: ESC - Support & Feedback - Submit Suggestion Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion If you're offline, you can also report issues via ourofficial email: oncehuman@global.netease.

Dear Metas, If you encounter any issues while playing, please contact us using the following methods: PC: ESC - Support & Feedback - Submit Suggestion Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion If you're offline, you can also report issues via our official email: oncehuman@global.netease.

Dear Metas, If you encounter any issues while playing, please contact us using the following methods: PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue. Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support→ Then choose Bug Report to submit your feedback.

Dear Metas, If you encounter any issues while playing, please contact us using the following methods: PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue. Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support→ Then choose Bug Report to submit your feedback.

Dear Metas, The server maintenance and update is planned for January 21, 2026, at 3:00 PM(PT)and expected to last about 2 hours (actual time may differ). Please plan your game time accordingly for the best experience.