If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following issues have been fixed:
1. Fixed an issue in some languages where the default preset name for Fashion Dye was too long, causing it to fail to save.
The following issues are expected to be fixed by 08:00 PT. Actual fix time may vary:
1. Fixed an issue where the task text was not displayed correctly after the player returned to Mitsuko's house during the beginner task.
2. Fixed an issue where killing enemies was not correctly counted in the "A Restart" side story task.
Once Human Development Team
