If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
July 31
1. Fixed an issue where some material skin VFX were not displayed in Everlight Sea.
1. Fixed an issue where Colorful Badge Loot Crates could not be purchased in the Lightforge Shop.
Once Human Development Team
