If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following issues have been fixed:
1. Fixed an issue where the search bar on mobile was not displaying correctly.
2. Fixed an issue where the text for the smart filter option was missing in the sharing interface.
3. Fixed an issue where farmed animals in Eternaland were not loading properly.
4. Fixed an issue where design layouts could not be saved in Eternaland.
Once Human Development Team
