Once Human X Palworld Crossover has started! Deviation: Survive, Capture, Preserve is now live!

Dear Metas, From October 10th to October 16th, Once Human banned a total of 331 Players. This includes 319 players penalized for cheating, 61 accounts suspended for alt-account exploitation and linked violations, 37 players penalized for malicious interference.

Dear Metas, If you encounter any issues while playing, please contact us using the following methods: PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue. Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support → Then choose Bug Report to submit your feedback.

DearMetas,Ifyouencounteranyissueswhileplaying,pleasecontactususingthefollowingmethods:PC:Openthein-gameESCmenu→Feedback&CustomerSupport→SelectBugReporttosubmityourissue.Mobile:Tapthemenubuttonintheupperrightcorner→Taptheheadphoneiconinthesidebar→SelectCustomerSupport→ThenchooseBugReporttosubmityourfeedback.Ifyou'reoffline,youcanalsoreportissuesviaourofficialemail:oncehuman@global.netease.com.We'llinvestigateassoonaswereceiveyourmessage.We'vebeengatheringcommunityfeedbackandactivelyaddressing

The Bug Hunt event has officially begun! Metas can submit bug reports through the in-game Bug Hunt event to earn points. Rewards will be distributed based on the points ranking to Metas who provide valid bug reports!

Dear Metas, The Version 2.1.5 server maintenance and update is planned for October 15 at 4:00 PM (PT) and is expected to last about 2 hours (actual time may differ). Please plan your game time accordingly for the best experience.