If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following are the ongoing/completed fixes:
1. Fixed an issue where the unclaimed attempts for the Nailoong Egg event was displayed incorrectly.
2. Fixed an issue where the limited-time hairstyle from the Meta Pass could not be obtained properly.
3. Fixed an issue where the movement animation did not return to normal after recovering from fall injuries. Metas who encounter this issue can recover by signing in to the game again.
4. Fixed an issue where the glowing effect of animals' element attributes (such as Lord of Thunder) was not working.
Meanwhile, we are also aware that the glowing effect on animals still has the following two types of abnormal issues. As the related fixes involve a large amount of content, we expect to complete them in the November 18 (PT) version update:
1. Animals summoned by non-Beastmaster classes do not display glowing effects properly.
2. Bay Crocodiles do not display glowing effects properly.
Once Human Development Team
