If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following are the ongoing/completed fixes:
1. Fixed an issue with abnormal dyeing for the Salty Breeze Set.
2. Fixed an issue with abnormal video previews for the Rhythm Starcore Set's traits.
3. Fixed an issue with the Nailoong Check icon on the Meta Bounty purchase interface.
4. Fixed an issue where Battle Pass Exp was not accumulating properly during the Nailoong Egg event.
5. The newly launched design layout global snap feature may affect territory design layout data. To ensure the integrity of Metas' design layout data, we will temporarily disable this feature and re-enable it once the fix is complete. We sincerely apologize for any inconvenience caused.
6. [Console Only] Fixed an issue with abnormal mail delivery of Membership Gift Packs on Xbox and PS platforms. Affected players will receive the relevant rewards via in-game mail within 3 business days. Please check your mail.
Once Human Development Team
