If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following are the ongoing/completed fixes:
1. Optimized the steering experience when a boat's weight is too high. Now, when a boat is overweight (weight ≥ 10,000kg), it will still retain some steering ability, reducing situations where the boat cannot turn due to being overweight.
2. Fixed an issue where Bubble Fish could not be hit in some situations.
Once Human Development Team
