If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following are the ongoing/completed fixes:
1. Fixed an issue where the Jump button might disappear after dismounting a Bay Crocodile on the water surface on mobile.
2. Fixed an issue where players sometimes could not interact normally with auto-repair facilities on the boat once they were damaged.
3. Fixed an issue in the Wish Bazaar where players did not receive the corresponding formula after purchasing the Smiling Pumpkin Lantern furniture. For players who have already purchased this furniture, we will send the Formula: Smiling Pumpkin Lantern via mail within 3 business days. Please check your mail.
4. Increased the obtainable amount of Precision Gear Set in the wilderness.
Once Human Development Team
