If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following are the ongoing/completed fixes:
1. Fixed an issue where some servers on the Isles of Abyss failed to properly enter Phase II after the Phase I Scenario Progress reached 100% and the countdown was completed.
2. Fixed an issue where, in some cases on the Isles of Abyss, an abnormal initial position caused excessively slow loading. The following issues are expected to be fixed by 06:00 AM PT. Actual completion time may vary:
1. Fixed an issue where players incorrectly obtained the Blast Intensifier Mod in the Voyager.
2. Fixed an issue in the Sea Calamity Zone of the Isles of Abyss where Calamity Hatchlings had abnormally low HP and could be killed too quickly. After the fix, newly spawned Calamity Hatchlings in the Sea Calamity Zone will have normal HP.
Once Human Development Team
