If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following are the ongoing/completed fixes:
1. Fixed an issue where non-selected items could be mistakenly withdrawn when performing a withdraw operation on the vending machine shelves in certain situations.
2. Fixed an issue where territory design layouts couldn't be interacted with on mobile devices.
3. Fixed an issue where the Advanced Trawl had difficulty snapping.
4. Fixed an issue causing game crashes in certain situations.
5. Fixed an issue where some Alpha Elite enemies in [Isles of Abyss: RaidZone] had abnormal respawn times.
6. Fixed an issue where the Drilling Well couldn't immediately gather after entering a crude oil area.
7. Fixed an issue in the third Haywire Zone of [Isles of Abyss] where automatic gathering facilities might fail to produce Polluted Water and Stardust Ore normally due to Black Tide event status changes.
Once Human Development Team
