If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following are the ongoing/completed fixes:
1. Fixed an issue where some players did not properly receive the initial main story Ttask after entering the "Isles of Abyss" scenario.
2. Fixed an issue where the Frontline Dispatch - Premium Pack granted the "Formula: Red Velvet Armchair" instead of the intended "Formula: Camping Chair". After recovering the incorrect formula, we will resend the "Formula: Camping Chair" via mail within 3 business days. Please check your mail.
3. Fixed an issue where the underwater mechanism door in the laboratory corresponding to the "Ruins Archive - Monthly Environmental Report" could not be opened properly.
4. Fixed an issue where, in some cases, ships would abnormally lift off and become stuck. After the fix, ships in an abnormal state will be automatically reset to their normal position. Tech Enhancement:
We have recently received feedback from some Metas that certain Tech enhancement effects appear not to be working correctly. After investigation, the activation rules for these effects are as follows: After a Meta unlocks a Tech enhancement effect in a scenario, that effect will automatically apply to facilities, tools, and related items that are newly built, crafted, or obtained afterward. However, it will not automatically apply the new enhancement effect to facilities already built, or items already crafted or obtained, before the Tech was unlocked. Therefore, if you want the corresponding facilities or tools to receive an unlocked Tech enhancement effect, you need to rebuild or recraft the corresponding content after unlocking the Tech. Merely replacing, moving, or putting back existing facilities/items will not grant them the new Tech enhancement effect.
Once Human Development Team
