If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
Fixed an issue in custom servers where duplicate character name warnings would not appear, preventing players from entering the server.
Fixed an issue where no sound played when playing songs on the walkman.
Fixed an issue where characters moving on a ship could experience lag or position rollback while the ship was in motion.
Fixed an issue where memetics were missing in the Custom Server [Isles of Abyss: RaidZone].
Fixed an issue on mobile where trees in certain areas of the Isles of Abyss could not be chopped.
Fixed an issue in the Custom Server [Isles of Abyss] where players could not complete the "Head to a New Area" task.
Fixed an issue where Mr.Wishmonmon's health bar displayed incorrectly.
Fixed an issue where Precision Load and Turret Enhancement mods did not take effect at certain levels.
Fixed an issue where environmental water resources displayed inaccurately in certain areas of western Isles of Abyss.
Fixed an issue where the Standing Action animation SFX for the Underworld Echo Set did not take effect.
Fixed an issue where the eye VFX on the female mask of the Underworld Echo Set was missing.
Fixed an issue where Halloween Wonder Night event task progress was not retained across seasons. We will compensate the lost Blind Box attempts caused by the progress loss across seasons via mail within 2 business days. Please check your mail.
Fixed an occasional issue where the ship would get stuck while sailing, causing players to be teleported to the wrong location.
Fixed an issue where players sometimes could not place items in their territory.
Fixed an issue where applying a ship design layout with "Building Filter" - "Ignore Facilities" checked could prevent the ship from being placed properly.
Adjusted the Team system unlock requirement in the Isles of Abyss scenario from Tech Level 2 down to Tech Level 1.
Regarding the issue where the Calamity Owl in strongholds abnormally clips into the ground
Regarding the issue of crocodile patterns being lost when transferring out of Eternaland
Once Human Development Team
