If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following are the ongoing/completed fixes:
1. Fixed an issue where the female bottom of the "Violet Starpunk" had an abnormal length when worn separately, and the top's pendant would disappear when mixed and matched.
2. Fixed an issue where the female bottom of the "Dark Demon Hunter" would occasionally fold incorrectly.
3. Fixed an issue where the Shop would occasionally lag on PC.
Once Human Development Team
