If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following are the ongoing/completed fixes:
1. Fixed an issue where the Dye on the Hollow Moon Wayfarer male top would occasionally flash when worn as a separate piece.
2. Fixed an issue where the bowknot on the back of the Holly Blessing Set Bottom could not be dyed. Metas who have already dyed it will receive compensation for the tokens consumed within 3 business days after the fix.
3. Fixed an issue where some players were unable to place livestock in their territory.
Once Human Development Team
