If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following are the ongoing/completed fixes:
1. Fixed an issue in custom servers where the player count and heat points were not displayed clearly.
2. Fixed a clipping issue with the Aerobic Moment female top.
3. Fixed an issue where the explosion damage of the Balloon Biomechanical would ignore enemy part resistance in certain situations.
4. If you did not delete the old client before installing the new mobile client released on September 17, you may experience abnormal lag during gameplay. If this occurs, to ensure a smooth experience in Nalcott, please delete your current client first, then go to the App Store/official website to download and install the latest game client. The following issues are expected to be fixed by 05:00 PT. Actual completion time may vary:
1. Fixed an issue where the player would be teleported back to the first floor from the second floor of the RV.
[PS Only] Fixed an issue on the PS platform where the claim interface disappeared after purchasing the "Recharge Refund: Blazing Ring" Gift Pack.
Once Human Development Team
