If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following are the ongoing/completed fixes:
1. Added a batch management feature for custom server hosts. Server hosts can go to the Player Management page to perform batch operations such as deleting and removing players from the server. The following issues are expected to be fixed by 04:30 PT. Actual completion time may vary:
1. Fixed an issue in Lightforge Loot Crates where the radiance display was incorrect for the Stellar Elite: Mistflow Set, Heartbound Vow: Thaumiel Set, and Windspeak Realm material skin.
2. Fixed an issue where the Abyssal Touch Set would still trigger tentacle VFX after hiding tentacles in transformed form (you can drag off the corresponding Top and re-equip it, or sign in to the game again for it to take effect).
Once Human Development Team
