If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
1. Unlocked the new Thermal Tower Tech for Metas who transferred from the old version of The Way of Winter to the new version The Way of Winter Permanent Server for future gameplay.
2. Fixed an issue where the portal in the territory would occasionally become ineffective or fail to display.
Once Human Development Team
