If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
1. Fixed issues where some mobile players encountered abnormal Weapon VFX/DMG, inability to use updraft, and keycards failing to open doors. This fix primarily addresses mobile-related abnormal scenarios. If you still encounter similar issues on PC or console, or if these issues persist on mobile after the fix, please submit them via in-game [Submit Bug Feedback] and provide the specific scene and time when the issue occurred to help us further investigate.
1. Fixed an issue where Hive relationships were abnormally lost after a character was merged into the Permanent Server in certain situations.
2. [Console Only] Fixed an issue where Xbox users could not properly use the Server Host tipping feature.
Once Human Development Team
