If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
1. Fixed an issue where the font size in the chat window was displayed abnormally on mobile devices.
2. Fixed a clipping issue with the Phantom Zero female bottom and male top.
3. Fixed an occasional issue where players would get stuck on the loading screen when entering Eternaland.
4. Fixed an issue where the Golden Drifter Set displayed as locked and could not be equipped after purchase. We will reissue the Golden Drifter Set to affected players within 1 business day. We sincerely apologize for the inconvenience.
Once Human Development Team
