Dear Metas,
If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following are the ongoing/completed fixes:
September 10
1. Fixed an occasional issue where territory wallpapers disappeared during sign-in.
The following issues are expected to be fixed by 07:00 PT. Actual completion time may vary:
1. Fixed an issue in wilderness exploration where abnormally large loot crates would occasionally appear in certain areas.
Once Human Development Team
