If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following issues are expected to be fixed by 6:00 AM PT. Actual completion time may vary.
1. Fixed an issue where the Wish Bazaar opening rewards coupon displayed abnormal content. To address this issue, we have sent each Meta a replacement "200 off 500" coupon via server-wide mail. Please check.
2. Fixed an issue of button conflict between leaving cushion and recycling facility . After the fix, Metas can leave the cushion by moving or jumping.
Once Human Development Team
