If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
1. Fixed an issue where the skill VFX for the Ephemeral Dream - Butterfly's Emissary skin was missing.
2. Fixed an issue Behemoth mount actions were abnormally displayed.
3. Fixed an issue where players would incorrectly enter swimming status in certain underground scenes.
4. (Console Only) Fixed an issue where the team entry would disappear from the function wheel and navigation menu in the Manibus (Novice) scenario.
1. (Console Only) Fixed an issue where the task guidance would incorrectly switch to another language during the beginner task when building securement facilities.
Once Human Development Team