If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following issues have been fixed:
1. Fixed an issue where the Soul Summoner's ultimate failed to grant Metas the ability to summon Phantom Radiance Sparrow. After the fix, each time you land a weapon hit, there is a 15% probability of releasing a Phantom Radiance Sparrow, with a 0.5-second cooldown.
2. Fixed an issue where the Phantom Radiance Sparrow fired by the Soul Summoner and the arrow rain released upon spawning dealt the wrong damage type. After the fix, they will correctly deal Weapon DMG.
3. Fixed an issue where the Whalepup's skill description was incorrect. The skill actually deals Status DMG and will simultaneously apply Status Vulnerability.
4. Fixed an issue where the hair VFX of the "Cosmic Hymn" set occasionally failed to display.
5. Fixed an issue where the Bottom piece in "Tideborn Dream" displayed abnormal skin tones.
6. Fixed an issue where Combo Crate was not displayed correctly in the Shop on mobile.
7. Fixed an issue where hatch counts were not synchronized after linking friends and completing tasks in Surprise Egg. The following issues are being urgently fixed. Progress updates will be shared with you via bug fixes announcements:
1. Issue where the female bottom material VFX in "Final Prayer" displayed abnormally, and where body curves were abnormal for certain body types.
2. Issue where some players could not recall the animals they had raised after the season update.
3. Issue where the reward interface would incorrectly pop up again after defeating enemies and claiming Loot Crate rewards in the beginner tutorial.
Once Human Development Team
