If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following issues have been fixed:
1. Fixed an issue where the Shiny Mod description in the Surprise Egg event was displayed as a Lv. 17 Mod.
2. Fixed an issue where chapter task rewards in Mayfly's Exploration Guide could not be claimed.
3. Fixed an issue where self-luminous striplight effects on some self-built furniture in player territories could fail unexpectedly. The following issues are being urgently fixed. Progress updates will be shared with you via bug fixes announcements:
1. Combo Crate is not displayed correctly in the Shop on mobile.
2. The skin tone of the Tideborn Dream bottom is abnormal.
3. Hatch counts are not synchronized after linking friends and completing tasks in Surprise Egg.
4. Players may occasionally fall when standing on top of the Gravity Integrator.
Once Human Development Team
