If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following issues have been fixed:
1. Optimized the HP of the Boss in the Block Adventure game mode to ensure more players can properly obtain the corresponding kill rewards.
2. Fixed an issue in the new player experience where tasks could become blocked after building the second-floor ground in Mitsuko's House.
3. Fixed an issue where submitting the corresponding task items in main story/side story tasks might cause tasks to be unable to complete properly.
Once Human Development Team
