If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following issues have been fixed:
1. Fixed an issue with the model of "Crimson Insight - ZapCam" displaying incorrectly.
2. Fixed an issue where some permanent server players did not have their mod rewards in Scenario Honor reset/unlocked after completing the monthly challenge.
3. "Deviation: Survive, Capture, Preserve" permanent server monthly challenge adjustment: The requirement to defeat Riftwalkers 5 times in total has been changed to completing the Gravity Integrator challenge 5 times in total. New tasks on all permanent servers: Obtain a total of 30,000 Starchroms; the task to spend a total of 30,000 Starchroms will close at 6:00 AM server time on September 1, 2026.
Once Human Development Team
