If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following issues have been fixed:
1. Fixed an issue where the "Aero Leap" item could not be traded.
2. Fixed the issue where expired items on the online trading shelf were lost. After the fix, these items will reappear on the shelf when players sign in again.
3. Fixed an issue where some stackable items with durability could not be matched with purchase orders.
4. Fixed an issue where players might encounter an error when switching from the preview page to the character customization page in certain cases.
5. Fixed an issue affecting the display of the usable time of the Block Adventure coupon.
6. Fixed an issue affecting the display when summoning the wiki from the gear page.
Once Human Development Team
