If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following issues have been fixed:
1. Fixed an issue in the Gilded Summer Set where the dye area for the female bottom gauze part was not working. Affected players will receive the relevant compensation within 3 business days.
2. Fixed an issue where structures could display abnormally when placing the official preset design layout for Everlight Sea (Palace Complex).
3. Fixed an issue where farmed animals in Eternaland were not loading properly.
4. Fixed an issue where newly added variant fish could not be deposited into Fish Tanks or Specimen Racks.
5. Fixed an issue in Custom Servers where Server Hosts could not add buffs to custom weapons.
6. Fixed an issue in Custom Servers where the Unlimited Ammo setting did not work in dungeons.
Once Human Development Team
