If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
1. After the release of the Everlight Sea (Palace Complex) material skin pack and its included blueprints, we have continuously received feedback about abnormal interior performance in the design layout. This issue will be fixed in the version update on July 23.
Previously, when designing the blueprints included with the pack, we intended the large palace complex to serve as both an ornamental and iconic architectural wonder, while also providing small independent blueprints focused more on practicality and free assembly.
During the design and construction of the Everlight Sea palace complex, we devoted excessive effort to sculpting the external silhouette and presenting the overall landscape, repeatedly adjusting and rebuilding, but neglected the internal spatial planning and actual living experience.
In response, we have carefully evaluated your opinions and re-examined the original design. Considering the actual living and building needs of all Metas on Nalcott, we will replace the design blueprint: Everlight Sea with a brand new palace complex style in the version update on July 23.
This time, we will prioritize the actual usage experience, re-plan the internal space, and while ensuring the building's aesthetic appeal and uniqueness, further enhance its practicality, making the design blueprint: Everlight Sea (Palace Complex) a true home suitable for both appreciation and living.
2. We have received feedback from many players about abnormal door interaction with the Golden Chime Shower. We are now performing an emergency fix, which will be deployed after the version update on July 23. Thank you for your understanding and patience.
The following issues have been fixed:
1. Fixed an issue where the displayed price of custom dye did not match the actual deducted price in some cases. Metas who encountered this issue will receive compensation within 3 business days.
2. Fixed an issue where switching to first person mode was not possible during the beginner stage on PC.
3. Fixed a key conflict between placing a new territory and the flight mode button when building multiple territories on a custom server.
4. Fixed an issue where some Metas could not claim their total recharge rewards.
Once Human Development Team
