If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
1. Fixed an issue where Hairstyle in Nirvana Darkfeather Set and Hairstyle: Black Onyx could not be used.
2. Fixed an issue where entering the Custom Server in some cases caused Radiance value errors. We will process and roll back the wrong data within 3 working days. Thank you for your patience.
3. Fixed an issue where territory building task in The Way of Winter could not be completed after placing the territory.
4. Optimized an issue in the Rift Space Leaderboard where the number of cleared waves displayed was incorrect. After signing in again, the correct number of cleared Rift waves will be displayed.
5. Optimized the start logic of the Hourly Resonance to resolve the issue of the participation window being too short, causing players to miss it.
6. Fixed an occasional issue where some players could not complete the daily sign in and Hourly Resonance tasks in the Overclock Wave event.
7. Optimized the prompt about the whereabouts of Deviations obtained after exiting the Overclock Rift.
Once Human Development Team
