If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
1. Fixed an issue where dyeing a hairstyle with an exclusive hair color could occasionally fail under certain circumstances.
2. Fixed an issue where rewards from the Custom Server Anniversary Check-in were not properly credited after being claimed in the RaidZone.
Once Human Development Team
