If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following issues have been fixed:
1. Fixed the issue where the Radiant value of the Dune Oracle Set and the Proudscale Warrior Collectible was abnormal. Data repair will be performed later. Players who have previously obtained the above Fashions will have their Radiant value replenished, which is expected to be completed within three working days.
2. Fixed an issue in Eternaland where using a soccer ball caused an incorrect "Cannot be used on water" message in some scenes.
3. Optimized the visibility rules for build ranges. In PvP mode, entering Build mode will prevent seeing other hostile players' territory ranges.
4. Fixed an issue where Collectibles from Custom Servers were not synchronized to the official scenario server.
Once Human Development Team
