If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
1. Fixed an issue where the projectile VFX for Bow-type weapons and skins would not display for other players.
2. Fixed an issue where character layers were overlapping incorrectly in the Battle Pass purchase interface.
3. Fixed an issue where Fashion standing action items were displayed abnormally in the backpack. For Metas who own a standing action item, the item will be hidden after clicking organizing backpack. This fix does not affect the normal use of standing actions.
4. Fixed an issue where the quantity display for some dyes was abnormal in the backpack. For Metas who have already encountered this display issue, we will perform a data fix later.
5. Fixed an issue where the Electric Furnace model was not visible from a long-distance camera.
6. Fixed an issue where the Gardener class could not perform farming in the wilderness.
Once Human Development Team
