If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following issues have been fixed:
1. Fixed an issue where some Furniture functions were not working properly.
2. Fixed an issue where historically obtained Radiance points were not counted towards the monthly increase when first entering the system. If you have any related questions, please contact the Customer Service for assistance.
3. Fixed an issue where Gravity Crystals could not be transferred into Eternaland.
4. Fixed an issue where Loot Crates such as the Downstar/Aero Mod Crate could not be used in bulk.
Once Human Development Team
