If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
1. Fixed an issue where Floating Aerogel could not be used.
2. Fixed an issue where the effects of multiple Energy Raisers might not stack correctly when used simultaneously.
3. The Visional Wheel event"Abyssal Collection" - The Visional Shop has added Downstar/Aero Shiny Mod Random Crates. The limit to redeem is 2 per month, priced at 15 Abyssal Essences each.
4. Fixed an issue on Mobile version Craft page where preview data did not update correctly after selecting custom materials.
Once Human Development Team
