If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following issues have been fixed:
1. Fixed an issue where Aerial Hunts were not counting toward the Guarantee Progress for Legendary Mod Crates. They will now properly contribute to the Guarantee Progress for Vision Keyword Legendary Mod Crates.
2. To enhance the wilderness exploration and supplies redeem experience for Metas, we have increased the production cap for Gravity Crystals. After the update, the weekly obtain limit for Gravity Crystals will be raised to 10,000.
3. Fixed an issue where High-Risk Public Crisis Events could fail to refresh under certain conditions.
4. Fixed an issue causing abnormal item consumption when saving after importing an appearance QR code.
5. Fixed an issue in the Deviation: Survive, Capture, Preserve scenario where Broken Relics and Riftwalker Relics had a probability of dropping outside the block zone.
6. To facilitate Server Host management of Custom Servers, we have optimized the sign-in restrictions and event start time rules for special drop event in Custom Servers.
7. Previously, some Metas could still preview Settlement rewards and trigger the acquisition of Legendary Mod Guarantee crates after reaching the daily limit for claiming in Aerial Hunt mode (these could not be claimed at the time and were distributed via mail, with a maximum delay of 1 hour. They were also counted toward the weekly Legendary Mod Guarantee crate acquisition limit and could not be obtained beyond the limit). This issue did not let Metas incur any reward losses, but to avoid confusion, we have fixed it.
8. To provide Metas with more stable and fair reward when challenging high difficulty, we have integrated the guarantee count for Vision Legendary Mod Crates into the fifth difficulty tier of the Gravity Integrator mode.
9. To further optimize the experience of Gravity Abyss event, we have made the following reward adjustments:
1) Increased the quantity of Gravity Crystals dropped from Star Advent Loot Crates and Unstable Aggregates.
2) Increased the probability of obtaining Unstable Aggregates and Energy Raiser items from Star Advent Loot Crates and Unstable Aggregates.
3) Added the mutagen self-select option: Aberrant Progeny to the Redeem Shop - Gravity Crystal Shop.
Once Human Development Team
