Once Human New Version Is Live! Starfire Festival Rewards Are Here! ​

Dear Metas,

If you encounter any issues while playing, please contact us using the following methods:

PC: ESC - Support & Feedback - Submit Suggestion

Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion

If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.

We've been gathering community feedback and actively addressing your concerns.

The following are the ongoing/completed fixes:

May 20

1. Fixed an issue where players cannot interact with Miss Memory in Blackfell.

2. Fixed an issue where the Strange Door's derivative building, "The Portal", could get stuck while loading in some cases, resulting in incomplete loading. The above fix requires a re-login to take effect. If the issue persists after a re-login, please contact Customer Service.

3. Fixed an issue where the Chef's placed Campfire Stove was not correctly retrieved during Season Settlement.

4. Fixed an issue where the Portable Fridge did not function correctly after the character went offline in some cases.

5. Reduced the Gunpowder production efficiency of the Gardener to optimize long-term class balance.

Once Human Development Team