Once Human New Version Is Live! Starfire Festival Rewards Are Here! ​

Dear Metas,

If you encounter any issues while playing, please contact us using the following methods:

PC: ESC - Support & Feedback - Submit Suggestion

Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion

If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.

We've been gathering community feedback and actively addressing your concerns.

The following are the ongoing/completed fixes:

May 14

The following issues have been fixed:

1. Fixed an issue where the Magnetic Moment Top armor sometimes caused the game to crash.

2. Fixed an issue where Whimsy Drinks did not have Frozen Cuisine effects. Now, the Frozen Cuisine: Intense Chill effect is available on Whimsy Drinks.

3. Fixed an issue in the PC client where some parts of the Season Challenges interface were blank.

May 11

The limited-time "Return to the Path of Meta" incentive has ended. Rewards have now returned to their original tiers.

May 8

Fixed an issue where holding the V key on PC would incorrectly trigger a Light Attack instead of a Heavy Attack.

May 7

Fixed an issue where players were sometimes unable to enter the train car. 

May 6

1. Fixed an issue where the effect that keeps Hydration/Energy full was not triggering correctly. It will now trigger immediately once both are full.

2. Fixed an issue caused by the above problem where the special effects for the Void Wings Skins "Aether Reverie" and "Celestial Phoenix’s Call" triggered at the wrong time. Their special effects will now trigger when Hydration/Energy are being kept full.

Once Human Development Team