Once Human New Version Is Live! Starfire Festival Rewards Are Here! ​

Dear Metas,

If you encounter any issues while playing, please contact us using the following methods:

PC: ESC - Support & Feedback - Submit Suggestion

Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion

If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.

We've been gathering community feedback and actively addressing your concerns.

The following are the ongoing/completed fixes:

[Scheduled update for April 28 at 20:00, subject to change]

1. Fixed an issue where animals in the territory could disappear after scenario settlement. Compensation will be sent within 3 business days based on backend data. Please check your in-game mail.

2. Fixed an issue where new QR codes couldn't be imported in character customization.

Once Human Development Team