If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
1. Fixed the issue that prevented players from gathering the mystical crate rewards from the Emberdust Monolith.
2. Fixed an issue where dismantling a building in the Dream Zone could refund incorrect materials. After the fix, if the corresponding building was placed using finished products in the Dream Zone, dismantling it in either the Dream Zone or your territory will now correctly refund the corresponding items.
Once Human Development Team
