If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
1. Clarification Regarding the Announcement for the Gardener's New Formula "Gardening Shears"
We have received feedback from Metas regarding an error in the 2.3.6 version update announcement about the Gardener's new formula "Gardening Shears". The original content stated: "When you gather from trees and shrubs in the open world, the collection effect will be doubled! If you are in the base building phase and urgently need massive amounts of wood and Plant Fiber, these shears are definitely your essential tool for pioneering!" This has been corrected to: "When you gather from crops and shrubs in the open world, the collection effect will be doubled! If you are short on ingredients, these shears are definitely your essential tool for pioneering!" We sincerely apologize for any inconvenience caused. We will implement stricter requirements for the wording of future announcements.
2. Fixed an issue where some mobile players might be unable to close the pop-up window when switching Fashion sets.
3. Fixed an issue where the crafting formulas for "Load Handling" and "Whimsical Drink" did not correspond correctly. After the fix, selecting "Gold Ore" to craft Load Handling will reduce the weight of ore and wood by 80%. The Whimsical Drink formula has been adjusted to: Deviated Herb ×1 + Sugar ×1 + Cactus ×3 / Snow Fungus ×3 + Ice Cube ×2.
4. Fixed an issue with abnormal spawn rates for the Rosetta Heavy and the Mother of Life in the RaidZone Scenario.
5. Fixed an issue in the Public Crisis Event "Where Does Disco Go?" where upgrading heroes and lore were not applicable.
6. Fixed an issue where items stored in the microwave would automatically move to the Territory Vault after moving the Territory.
7. Fixed an issue where some players could claim Tech point reset compensation mail on Eternaland. The button to claim Tech reset compensation mail on Eternaland has now been disabled. Metas can proceed to claim it normally within the Season Scenario. For players who have already claimed the mail but did not receive the correct Tech point compensation, we will issue a follow-up distribution.
8. Fixed an issue where some players' character models turned black due to a engine problem.
9. Fixed an issue where some players' exclusive tech tree pages displayed incorrect techs in the Prismverse's Clash scenario.
The following issues have been fixed:
1. Territory Block Boundary Adjustment Explanation
In the 2.3.6 update, we incorrectly adjusted the Territory block boundaries. This resulted in some players' Territories being placed outside the designated areas, severely impacting their experience. To address this issue, we urgently deployed a fix to revert the block boundary changes. We deeply understand the significant negative impact this adjustment caused and sincerely apologize.
Furthermore, regarding the experience issues caused by this update, we have sent compensation via in-game mail to all Metas. Please check your mail. We are committed to improving the quality of our updates and the overall game experience, striving to bring you an even more exciting Once Human!
2. Adjusted the types of items produced by some Deviations.
3. Fixed an issue where, after creating a new character with an existing account, the secondary server selection interface displayed abnormally upon first entry.
4. Fixed an issue where the Tech interface would occasionally open as empty.
5. Fixed an issue where the Portable MG Turret Tech Formula would occasionally display incorrectly and could not be crafted within the Tech page.
6. Fixed an issue where there was no prompt for expired facilities.
7. Fixed an issue where fog effects in some areas were excessively dense, limiting visibility.
8. Fixed an issue where newly added sleeping bag respawn points in Custom Server RaidZones were not functioning.
9. Fixed an issue where Wakeful Clocks could not be gathered.
10. Fixed an issue on Custom Servers where, after the Server Host disabled shooting and then re-enabled it, shooting remained disabled.
11. Fixed an issue where the probability of enemy respawning was abnormal when using an advanced Recycling tool to recycle facilities.
12. Fixed an issue where the Storage Crate interface could not identify expired items.
13. Fixed an issue where some players were unable to successfully unlock Tech when performing Reverse Engineering.
14. Fixed an issue where, in some cases, cultural artifacts weapons with the Calibrated attribute could not be successfully Reverse Engineered. Now, cultural artifacts weapons with the Calibrated attribute can be Reverse Engineered normally to obtain Tech/Tech Points and the corresponding Calibrated blueprint.
Once Human Development Team
