If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
1. Fixed an issue where the maximum level for animals raised by players could not exceed 50.
2. Fixed an issue where some players could get stuck in terrain.
3. Adjusted the DMG Multiplier taken by Ede in Securement Silos, reducing the dungeon's difficulty.
1. Fixed an issue where the Deviation “Brave George” Battle Skill could absorb damage from allied factions.
2. Fixed an issue where some server names were displayed repeatedly in RaidZone.
3. Fixed an issue where Hive information displayed incorrectly on some RaidZone servers.
4. Fixed an issue where some buttons became unresponsive after setting a preset Shooting Preference when using a controller.
5. Fixed an issue where switching the Sprint button setting did not take effect when using a controller.
6. Fixed an issue where using Mod Crates in batches could result in abnormal rewards. Compensation will be issued via in-game mail to affected Players.
7. Optimized the mobile interaction for Blueprint Enhancement. After the optimization, you can upgrade with a single tap—no need to press and hold.
Once Human Development Team
