If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
1. Fixed an issue where Hair Accessories could not be unequipped in certain cases.
2. Fixed an issue where some Players in the Manibus and Evolution's Call Scenarios could not properly claim the “Nova Deviation” collection rewards.
3. Fixed an issue where the notification for reaching the Active Starchrom obtain limit would pop up too frequently.
The following issues have been fixed:
1. Fixed an issue where Players might be unable to sign in or create (an account) under certain circumstances.
2. Fixed an issue with delayed top-up processing.
3. Fixed an issue where Territory buildings would disappear.
4. Fixed an issue where the prompt "Exceeds Territory range" would occasionally appear during construction.
5. Fixed an issue where Players might encounter Air Walls within their Territory under certain circumstances.
6. Fixed an issue with abnormal equipping of the "Holiday Highlight Glasses".
Once Human Development Team
