If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
1. Fixed an issue where, in some cases, new players occasionally could not track quests in the tutorial scene.
2. Fixed an issue where, in some cases, occasional scene flickering occurred when entering Securement Silos or Dungeons.
Once Human Development Team
