If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
1. Fixed an issue where, when equipping the Gilded Gauntlets, the Burn Crit Rate and Burn Crit DMG bonus behaved abnormally for the firearms “Pathfinder,” “Pyroclasm Starter,” and “Additional Rules.”
2. Fixed an issue where some Public Crisis Events were not refreshing correctly with the Seasonal Phase.
3. Fixed an issue on mobile where tips could not be opened after setting custom tags.
4. Fixed an issue where the “Vermilion Cloud” set was displayed incorrectly in the Shop.
5. Fixed an issue where the Territory theme bundle “Fortune Homestead Bundle” displayed abnormally after being taken off the shelves in the Shop.
Once Human Development Team
