If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
1. Due to a system error, the “Letter of Blessing” event will temporarily stop displaying player messages on the left side of the event screen. Please stay tuned to future announcements for the reopening time.
2. Due to a system error, on mobile devices in the Custom Server, the settings for Memetic Restriction and extra Echoite drop parameters will be temporarily disabled. Please stay tuned to future announcements for the reopening time.
3. Fixed an issue where the Blazing Resonance, Blazing Resonance - Lavender Aria, and Blazing Resonance - Turquoise Night Set could not be previewed in the Closet.
4. Fixed an issue where abnormal temperature settings on the Snowy Realm Island of the Spring Festival event could cause characters to suffer Heatstroke.
5. Fixed an issue where the Must-play Works in Island Paradise were displayed overlapping each other.
6. Fixed an issue where, when the subscribe tab in Island Paradise was sorted by author, the displayed gameplays could sometimes be incorrect.
7. Fixed an issue where some iOS players occasionally experienced lag when opening the Storage interface.
8. Fixed an issue where the Beast King class would occasionally be unable to equip or unequip animal gear.
9. Fixed an issue where, for the Gardener class, the growth time was incorrect when planting materials such as Storage Batteries and Vanadium Crystals.
10. Fixed an occasional issue where the Claim All function on the Stove and the Furnace did not work properly.
11. Fixed an issue in the event “Nian Beast Hunt” where players could not join co-op battles via the Co-op Card.
12. Fixed an issue where switching weapons after using a thrown item could sometimes fail.
13. Fixed an issue in the “Deviation: Survive, Capture, Preserve” Scenario where returning players could not accept scenario challenge quests.
14. Fixed an issue where some preset messages in the “Letter of Blessing” event exceeded the character limit and could not be sent.
Once Human Development Team
