If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
1. Gameplay Adjustment: Deviant Feast
We’ve noticed that under the “Wild Deviant Zone” environmental effect in the “Deviant Feast” mode, some flying enemies were hard to defeat due to mechanical issues, which affected Metas’ clearing efficiency. To address this, we’ve made the following adjustments:
Enemy Replacement: The originally spawned “Star Walker” in this mode (hard to defeat due to its excessive flying height) has been replaced with “Swarm” and “Luminara.”
Adjustment Goal: This adjustment is aimed at resolving the issue of hard-to-handle high-altitude enemies in the Wild Deviant Zone, ensuring Metas can clear battlefield threats more smoothly.
2. Fixed an issue where the RV could not be recalled.
3. Optimized the visualized audio interaction experience in multiplayer battles so that friendly sound Pins are no longer displayed.
4. Fixed an issue where the “Weapon Amplifier” weapon crafting mission in the Exploration Guide could not grant rewards.
5. Fixed an issue where some servers in RaidZone Mode could not register in advance.
6. Fixed an occasional issue in The Prime War where rewards were not distributed.
7. Fixed an issue where the weekly rewards for the Deviation: Survive, Capture, Preserve Scenario could not be claimed properly. For Players who have claimed weekly rewards in Deviation: Survive, Capture, Preserve Scenarios newly opened after January 22, we will issue a unified compensation of 6 Weekly Reward Crates + 150 Mitsuko's Mark + 3 Butterfly's Emissary Crate Ⅱ.
8. Fixed an issue where creative cooking dishes could not be claimed and where entries in the Gourmet Atlas were displayed incorrectly in some cases.
9. Fixed an issue where Chaosium Heart did not drop in the Way of Winter Permanent Scenario Server.
10. Fixed an issue where the PvP enable setting for RaidZone Scenario in Custom Server did not take effect.
11. Fixed an issue where some offline Players might not receive their leaderboard settlement rewards in Custom Server.
Once Human Development Team
