If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
1. Added new spawn points for some animals in the “Phantasmal Deviant” Pollution Zone in the open world.
2. Reduced the trigger frequency of negative Whims, and any negative Whim that damages yourself will now be directly removed when you are critically injured.
3. Fixed an issue where animations might display abnormally for the female character on the Lightforge Loot Crate: Sacred Carnage Main Interface.
4. Fixed an issue in the “Deviation: Survive, Capture, Preserve” Scenario where the Doctor Raven’s Mutagen would not appear on the Merge screen; this fix requires completing the in-game resource update and signing in again.
5. Fixed an issue where the Fire Rate of some weapons such as the PDW90 was abnormal.
6. Fixed an issue that prevented proper matchmaking into the “Fortune Sprint” event.
7. Fixed an issue where some players might get stuck when signing in to the Custom Server.
8. Fixed an issue where tapping the “Deviation: Survive, Capture, Preserve” profile card could cause Crashes for some players.
9. Fixed an issue where the item “Bonsai Bamboo” could not be used. Players who have already obtained the formula can now use it directly from their backpack.
10. Optimized the prompt message for the purchase conditions of the Battle Pass S1 return pack “Spider Hunter · Premium Pack.”
11. Fixed an issue in the “Feast Master” event where the ingredient quantities were displayed incorrectly on the crafting screen.
12. Fixed an issue where some Players would experience a long period of no response at the “Retrieving character data (1/7)” ring during sign-in.
Once Human Development Team
