If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support→ Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
【December 31, estimated update at 2:30 AM(PT), subject to actual conditions】
Effective outside RaidZone Mode: Fixed the issue where the Lord of Moonlight was abnormally spawning in the campaign island area.
【December 30】
1. Fixed the issue where the attributes of items received in the Gift Exchange event would be reset.
2. Fixed the issue where summoning deviations in certain situations caused the characters to be knocked down.
Once Human Development Team
